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KNOWLEDGE BASE

Product Support

Find detailed resources, troubleshooting guides, and personalized assistance to help healthcare offices optimize the use of HealthFirst Emergency Readiness, waste management and infection control products.
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EDUCATIONAL OBJECTIVES Dental Unit Waterlines (DUWLs) can harbor harmful bacteria if not properly maintained, posing serious infection risks to patients. With Georgia’s recent regulatory updates requiring quarterly waterline testing and

eBook

When patients visit a healthcare office, they expect to receive the care they need from a team that’s focused on their wellbeing. Prevent gaps that may be jeopardizing your practice

Article

Compliance is more than a box to check—it’s a safeguard for your patients, your practice, and your reputation. These six strategies will help you stay ahead of legal requirements, protect

Article

The Georgia Board of Dentistry recently implemented new regulations concerning waterline maintenance in dental offices, marking an important step in ensuring patient safety and the overall hygiene standards of dental

Article

As a doctor, you are well-versed in infection control principles. You understand the importance of sterilization, proper PPE use, and maintaining a clean environment. But did you know that even

Support

Learning Center BIOlogical Mail-In Spore Testing Onboarding Support BIOlogical mail-in spore testing provides valuable insights via OnTraq™, our no-cost smart automation platform. Monitor autoclaves, view test results, download reports, and

Support

LEARNING CENTER Getting Started with a Portable Oxygen System It is important to have access to a portable oxygen system with positive pressure capabilities that can reach a patient regardless

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Learning Center Environmental Mailback Service Instructions Below are instructions for use of our waste management services including sharps and medical waste mailback containers. Sharps Management Service Instructions Sharps Management Mailback

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Get Started Now STAT KIT® Emergency Medical Kit Onboarding Thank you for your purchase of a HealthFirst STAT KIT®. Learn how to manage your kit in OnTraq™ and what to

eBook

In this guide, noted medical emergency expert and dentist anesthesiologist Dr. Stanley Malamed has compiled a list of common medical emergencies healthcare offices may face. You’ll have a quick guide

eBook

It’s not “if” a medical emergency will happen in your dental practice—it’s “when.” Make sure you’re always ready with the right medical response products, services and training. INCLUDED IN THIS

eBook

One needlestick injury can change a medical worker’s health forever. All dental and medical office staff are potentially at risk, so proper sharps and dental waste management is a potential

eBook

The EPA’s dental amalgam rule effective July 2020 requires most dental practices to have a compliant amalgam separator in place and follow amalgam recovery best management practices. Dental practices can

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Emergency Readiness

OnTraq is an online application that uses smart automation to link directly to HealthFirst’s solutions, helping you save time on tracking, reporting, documentation and task management.
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    Up-to-date readiness dashboard
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    Enterprise view for larger organizations’ view for DSOs, networks and groups
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    Online compliance documentation
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    Easy task management

YOUR COMPLIANCE COVERED

  • Med Expiration Tracking Compliance Icon
    Medication Expiration Date Tracking
  • Auto Replenishment Compliance Icon
    Auto-Replenishment
  • Multiple Offices Icon
    Track Multiple Departments and Facilities